Once your order is submitted, you'll be directed to a confirmation page with your order number. If you've reached this page your order has been processed.
You'll also receive an email confirmation that we have received your order.
Once your order is shipped, you'll receive an email with shipment confirmation and tracking information with your DHL / DPD tracking number
We are unable to make changes to your order, including modifying contents and shipping address, once it has been placed. We can try our best to cancel your original order if you'd like to cancel and reorder instead.
If you'd like to cancel your order, please email email@example.com with "CANCEL" in the subject line as soon as you can and we will do our best to accommodate your request. Thank you for your understanding!
Yes we can exchange products, providing it meets our terms and conditions. Just fill in the the returns form and return it to the address provided. We will arrange the exchange
Our standard delivery (Royal Mail 2-3 days) cost £5 for parcels up to 2kg
Our express delivery (next day) costs £10 for parcels up to 10kg
For orders over £40 we offer FREE standard delivery
For orders over £65 we offer FREE next day delivery for parcels up to 2kg
Zone 1 Shipping (Belgium, Luxembourg, Netherlands, Guernsey, Ireland, Jersey)
Our express shipping (1-2 days) costs £23 for parcels up to 4kg
Zone 2 Shipping (France, Germany)
Our express shipping (1-2 days) costs £24 for parcels up to 4kg
Zone 3 (Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City, Austria)
Our express shipping (1-2 days) costs £30 for parcels up to 4kg
Zone 4 (Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Greece, Hungary)
Our express shipping (1-2 days) costs £31 for parcels up to 4kg
Zone 5 (Norway, Serbia, Switzerland, Turkey, Albania, Bosnia, Gibraltar, Greenland, Kosovo, Liechtenstein, Montenegro)
Our express shipping (1-2 days) costs £33 for parcels up to 4kg
Zone 6 (United States)
Our express shipping (3-5 days) costs £25 for parcels up to 4kg
Zone 7 (Canada)
Our express shipping (3-5 days) costs £34 for parcels up to 4kg
Zone 8 (New Zealand)
Our express shipping (3-5 days) costs £38 for parcels up to 4kg